Resume

Kira Hyde (315) 373-5446 | kirahyde20@gmail.com Ithaca, NY

 

Summary:

Library experience in academic, public, rural, and suburban libraries. Areas of library work include children's programming, front desk experience, programming, tech support for patrons, and cataloging. A total of 11 years of customer service work in libraries, medical offices, and a law office. Main skills: customer service, organizational skills, balancing multiple projects and responsibilities, and creative problem-solving 

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Education: Dominican University River Forest, IL- Masters of Library and Information Sciences 

GPA:3.5  Anticipated Graduation Date May 2024

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Southern Virginia University Buena Vista, VA- Bachelor of the Arts, Liberal Arts Major 

Graduated Cum Laude May 2016. Honor Scholarship, Worked in the Library

Skills: Office software, Salesforce, Epic, Nexgen, Medant, Workflows, Polaris, Google Office, Canvas, and Canva

 

Work Experience

 

Library:

Library Assistant 2018-2020 Atlantic County Library System-Atlantic County, NJ 

• Customer service, answer questions, and provide tech support (town population 10,455)

• Ran the monthly adult book club, helped with summer reading programs 

• Used Workflows at the desk, check-in and outs, weeding, and book upkeep 

Senior Library Clerk 2016-2017 Groton Public Library- Groton, NY 

• Used Polaris to catalog books 

• Worked the front desk helping patrons (town population 2,200)

• Ran the 4th-grade reading program, helped with summer reading, and did a weekly story time

 

Other:

Receptionist October 2023- Present Miller Mayer Law Office- Ithaca, NY

• Manage front desk, forwarding call, mail, and emails to the other 30 employees

• Assist with office organization, book conference rooms, send meeting reminders

• General filing and record-keeping 

Patient Care Associate October 2022-October 2023 Planned Parenthood Ithaca- Ithaca, NY 

• Welcome, checked in and out between 15-40 patients daily

• Used Epic to schedule appointments and check insurance for all 3 providers

• Help with office duties and customer service, also use Nexgen to access old medical records

Visionworks Receptionist March 2022-June2022 Visionworks- Ithaca, NY

• Checked in around 30 patients daily

• Scheduled appointments 

• General customer service 

Medical Receptionist 2021-2022 Cayuga Foot and Wound Care- Ithaca, NY

• Customer service, both on the phone and in person 

• General upkeep of the office including cleaning and prepping the exam room 

• General office duties: mailing, faxing, calling, ex. 

 

Affiliations: Member of American Library Association, Active in Community Theater, Notary Public in NY